General Inquiries

For questions about features, accounts, partnerships, or any non-technical matters, please contact our support team at:

[email protected]

• Include your organization name and a concise description of your inquiry.
• Provide any relevant URLs, identifiers, or account details to help route your request.
• Use a clear subject line (for example: "General Inquiry – [Organization] – [Topic]").

Developer Submissions

Ohihe welcomes developer collaborations, integrations, and platform extensions. To ensure a comprehensive review, submit all materials via the official support channel with the following details:

Contact: [email protected]

• Project name and a brief description.
• Target platform(s), architecture, and API/SDK usage.
• Security considerations, data handling, and privacy considerations.
• Documentation link, sample data, and a primary technical contact.
• Timeline, scope, and success criteria for integration.

Note: Submissions may undergo technical, security, and business reviews. Our team will reach out with next steps if your proposal advances.

Response Times

Ohihe maintains transparent service levels to ensure accountability and predictable expectations.

• General inquiries: first substantive response within 24-48 business hours on business days.
• Developer submissions: acknowledgment within 2-3 business days; substantive decision or follow-up within up to 10 business days, depending on complexity and queue volume.
• Urgent matters: indicate URGENT in the subject line; we will attempt expedited handling when feasible.

Note: All timelines reflect typical conditions and may vary with holidays or peak demand. We will notify you if delays are expected.